Here is a small selection of kind words from our customers

To Peter and all your wonderful team.
A big thanks for all your care and love that you gave to Audrey over her last difficult months. I know she was not always easy but everyone was so kind and gentle with her. We could not have wished for better care anywhere and I doubt we would have found it. I was always made to feel welcome and kept in the loop. It made a very difficult time for me bearable knowing there would always be a friendly face at the door. Thank you.

Dear Peter, Just a short note to say thank you to you and the staff at Robin Hood House for your kindness, understanding and compassion during mum Beryl’s time with you at Robin Hood House. Her illness meant that she must have been a challenge at times but joyce and I knew that she was in a safe and homely environment with the best possible care and that was a source of comfort to us during her last few months. Although she may not necessarily have always shown it, She had come to like Little Gaddesden and enjoyed our walks out to the church and village shop and of course she particularly seemed to enjoy her last organised outing to the lavender fields with other residents from Robin Hood House. It was so nice to see you and Louise at mums funeral and many thanks for the lovely floral tribute and card. We felt the funeral was a touching serene affair, a few tears yes, but there was a feeling of peace and calm afterwards which I think helped everyone to find a degree of closure. This was made easier by the fact that we knew she did not pass away alone, but peacefully with Louise with her in that quiet sunny room overlooking the garden and the woods. Joyce and I were always made to feel welcome by the staff whenever we visited and we will miss our visits and the happy atmosphere that typified Robin Hood House. All that remains, is to once again pass on our very best wishes to all and express our sincere thanks for everything you did for Mum. Kindest regards Richard and Joyce.

My mum has been a resident of Robin Hood House for almost 5 years. Throughout that time my family have been very impressed with and grateful for the care she has received. On the weekend of 13th September 2014 my mum was taken on a trip to Clacton, along with several other residents from Robin Hood House, my brothers and I travelled to Clacton on the Sunday to see her. We would like you to know how incredibly impressed we were by the whole experience. We met mum, the carers and the other residents on the sea front, trucking into ice creams, and it was obvious that everyone was having a fantastic time. The carers were incredibly efficient but also very relaxed, and this translated into a really comfortable and safe environment for the residents. After spending some time on the sea front we were invited back to the caravans for a coffee, and were equally amazed by the unbelievably friendly, inclusive and genuinely cheerful environment we encountered in the caravans. The staff were looking after the residents with the utmost care and attention, but were also involving them in everything that was going on, and my brothers and I thoroughly enjoyed the experience, as did our mum. Due to our mum’s health issues we approached the day with some trepidation but our worries were groundless and we are already looking forward to next years trip to Yarmouth. We would very much like to express our gratitude and deep admiration to the members of staff.

‘My sister and i would like to formally thank you and your entire team for taking very good care of mum during her brief stay at Highbury Rise. From the very first day that mum arrived at Highbury to her last day the care provided was faultless. Whenever we called to see how mum was we always got an answer,we never had to be put on hold and never had someone saying that they would call back. We always had the reassurance that mum was in good hands. We were always kept well informed when mum was having a bad day too. Whenever we visited we were always made to feel at home and of course we always had a cup of tea. Care homes have had a lot of bad press which tends to put places like Highbury Rise in the shadows and in our opinion Highbury is and should be a shinning example of what good care can be. It might not be the newest or the most modern care home but the things that make a difference to the resident can’t be found in the paintwork or the way the building looks but can be found in the people who work there. Shortly before mum passed away we asked her is she content and happy, she looked up for a few seconds and said “Yes i am”. We could not have asked for more. So, a great BIG thank you to you and your wonderful team at Highbury. Many thanks Richard and Susan.

To Linda and all your wonderful staff. Though this is a very sad time, I would like to thank you all for looking and caring for my Aunt Maureen, making the home ‘Her Home’. I know she will be sadly missed by all, the love and care you all gave her did not go unnoticed. Thank you all again.

To Linda and the whole of the Highbury team, a note to say thank you all for the care and support you gave mum for the brief time she lived with you. Whilst the deterioration in her condition meant she could not stay longer, we both know that she enjoyed the initial months with you and that you could not have done anything more then you did. Thank you.

To all the staff at Highbury, We would like to thank you all for the fantastic care you gave to mum. She was very happy and came to know Highbury as her home. Once again a big thank you.

We are writing to express our deep gratitude to you and all the staff at Benslow that have cared and looked after the health and welfare of our mother and father over the past five years. We have been very happy with the quality of care, professionalism and the sensitive and honest relationship that we have developed with one another over a challenging period of the latter stages of their lives. Mum in particular has experienced a good quality of life in what remained for her and we were comforted and confident that she was being well cared for. As a family we made a really good choice, when having looked around the area for somewhere that would be good enough for Mum – we chose Benslow. The building and rooms looked ‘homely’- not institutional and have provided a safe and welcoming environment for her. We would also like to thank you personally for the support, advice and common sense approach ‘above and beyond’ in dealing with a number of issues that we faced as a family: financial, Social Services, Dads visits and informal ‘care’ in the early days etc.

It was out of my hands, when the hospital informed me Mum could not go back to her assisted living flat, this was due to her frailty following her strokes and weak heart. Not knowing where to turn, I rang Sandra (Benslow Nursing Home Manager)from a list of possibilities given to me by the hospital. Within the first minute of my telephone call to Sandra I knew Benslow Nursing Home was the perfect care home for Mum. Sandra welcomed me with friendliness, honesty and reassurance that life for Mum could continue albeit with her restricted mobility and high needs, living in a care home environment. Mum is painfully shy, what a relief she has settled extremely well and is very content and happy. She feels relaxed in the day rooms sharing time with other residents. She also enjoys her personal time in her bedroom in the evenings before retiring at night. Sandra has a wonderful team of dedicated well trained staff, who respect individual needs and personalities with dignity and love. Meals are nourishing homemade dishes, desserts and cakes, considering special dietary requirements. The nursing staff are always aware of any changes in health that may require further attention. Deciding on Benslow after the first minute was the best decision I could have made for Mum and our family. Written with grateful thanks, Hazel Broughton and family

To Sandra, Rebecca, Louise and any other staff that I don’t know the names of…. but the sentiment is huge! I would like to thank you, from the bottom of my heart for taking care of Dad in his final hours, you will never know how special your kindness was to myself and Dad. You are very special people. Love Caroline, Steve, Alysia & Elle x

Dear Sandra and all the staff, Just a short note to say thank you for the lovely flowers for my mother Gladys on the day of the funeral, they were a lovely thought. Also I would like to thank you and especially all your staff for making our mother welcome and looking after her for almost 4 years. All of you are saints in my eyes for all the hard work you do caring and looking after the elderly who can’t look after themselves and who suffer from Dementia. It is such an awful disease robbing them of their memories and the recognition of their loved ones. I did find it hard to visit her when she lost all memory of me, but you can’t abandon her it’s not her fault. At the early period of her stay she did love me bringing her some treats, cakes and chocolate. This last week I reflected on my mother’s passing and have come to the conclusion that although I shall miss her so very much even though she did not know her family anymore it has to be a blessing not only for her but all her family. Her suffering has ended and she is now looking down on us with my Dad. Kind Regards.

Dear Benslow Ladies, I would like to thank all of you for looking after my Dad so well in the 6 months he was with you. I know he gave you same difficult times, but you always treated him with kindness, understanding and respect. He could not have had better care, and I will always be grateful to you for your patience, kindness and concern- both to Dad and myself. Thank you.